Returns & Exchanges

At HAGAN Ski Mountaineering, we stand by our high-performance gear and want you to be fully satisfied with your purchase. If your equipment is unused and in its original packaging, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and details of the items you wish to return or exchange to receive a Return Authorization.

2

Prepare Your Package

Securely pack the unused gear in its original manufacturer packaging, ensuring all tags, manuals, and technical components are included.

3

Ship to HAGAN

Affix the provided shipping label or use a traceable carrier to send the package to our distribution center for quality inspection.

4

Refund Processing

Once our technicians verify the condition of the equipment, we will issue a full refund to your original payment method or ship your replacement gear within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing